PQR Systems
Requests, complaints, claims, and service tickets — tracked from intake to resolution, with SLAs, escalations, and full audit trail.
A PQR (Peticiones, Quejas, Reclamos) platform is the backbone of any company that takes customer service seriously. Tickets come in via multiple channels, get categorized, assigned, escalated when SLAs slip, and resolved with a documented trail.
- >You handle customer issues by email and lose track of them.
- >You need to comply with industry regulations on response times.
- >You want metrics on response time, resolution rate, and team load.
- >You need clear escalation paths.
- Intake from web form, email, WhatsApp, or API.
- Categorization, prioritization, and routing rules.
- SLA tracking with automatic alerts.
- Escalation chains.
- Audit log and compliance-ready reports.
- Customer-facing status page.
We model the actual flows in your operation — not a textbook flow. Every business handles complaints slightly differently. The platform fits your process, not the other way around.
6 to 12 weeks depending on integration complexity and regulatory needs.
Financial services PQR
Regulated industry platform with strict response-time SLAs and full audit trail for the regulator.
Utility company tickets
Multi-channel intake with escalation to field teams when on-site visits are required.
Healthcare patient complaints
HIPAA-aware ticketing with role-based access and full anonymization for reporting.
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Ready to build?
Tell us what you want to make. We respond within one business hour during workdays.